Terms & Conditions

By using KGAAF.com, you agree to these Terms & Conditions. If you do not agree, please do not use this website.

1. Website Use

KGAAF.com is intended for customers purchasing architectural finishes, vehicle wrap films, paint protection film, and related products. You agree to use this website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.

You may not use KGAAF.com to:

• Violate any applicable law or regulation
• Submit false, misleading, or fraudulent information
• Attempt to gain unauthorized access to our systems
• Interfere with website functionality or security
• Copy, reproduce, or misuse website content without permission

2. Product Information

KGAAF works to provide accurate product descriptions, images, specifications, pricing, and availability. However, we do not guarantee that all website content is error-free, complete, or current at all times. Product images may vary from the actual product due to screen settings, lighting, manufacturing updates, product lot differences, or supplier changes. Customers are responsible for confirming that a product is suitable for their specific application before purchase.

3. Product Use and Installation

Products sold by KGAAF may require professional knowledge, preparation, installation skill, and proper application conditions. Results may vary based on surface condition, installer experience, environment, storage, handling, and installation method. KGAAF is not responsible for installation errors, improper surface preparation, product misuse, incompatible applications, damage caused during installation, or failure to follow manufacturer instructions.

4. Orders

When you place an order through KGAAF.com, you agree that all information provided is accurate and complete. KGAAF reserves the right to accept, refuse, cancel, or limit any order for any reason, including but not limited to product availability, pricing errors, suspected fraud, shipping restrictions, or account issues.

5. Pricing and Availability

Prices and availability are subject to change without notice. KGAAF reserves the right to correct pricing errors, product errors, inventory errors, and typographical mistakes at any time. If an item becomes unavailable after your order is placed, KGAAF may contact you with available options, including substitution, backorder, partial shipment, or cancellation.

6. Payment

Payment is required at the time of purchase unless other approved account terms have been established in writing. KGAAF may use third-party payment processors to securely process transactions. By submitting payment information, you represent that you are authorized to use the payment method provided.

7. Shipping

KGAAF serves customers across the United States with shipping options available at checkout. Shipping times are estimates only and are not guaranteed unless specifically stated in writing. KGAAF is not responsible for delays caused by shipping carriers, weather, incorrect addresses, product availability, holidays, freight delays, or circumstances outside our control.

Free shipping may be available on qualifying orders. Free shipping offers are subject to KGAAF’s current shipping policy and may exclude oversized items, freight items, special-order products, restricted locations, or other exclusions.

8. Delivery, Damage, and Missing Items

Customers are responsible for inspecting shipments upon delivery. If an order arrives damaged, missing items, or appears incorrect, contact KGAAF as soon as possible. For damaged shipments, please keep all packaging, product materials, labels, and photos of the damage. Carrier claims may require documentation.

9. Returns and Exchanges

Returns may require prior approval from KGAAF. Products must generally be unused, unopened, undamaged, and in resalable condition unless otherwise approved.

Certain items may not be eligible for return, including but not limited to:

• Special-order products
• Custom-cut materials
• Opened rolls or used materials
• Clearance or final sale items
• Products damaged after delivery
• Items not in original packaging

Return shipping costs may be the customer’s responsibility unless the return is due to an error by KGAAF. Approved refunds may be issued after returned items are received and inspected.

10. Cancellations

Order cancellation requests must be made as soon as possible. KGAAF cannot guarantee cancellation once an order has been processed, packed, shipped, cut, special ordered, or fulfilled. Custom-cut, special-order, or already-shipped items may not be eligible for cancellation.

11. Warranties

Products sold by KGAAF may be covered by manufacturer warranties. KGAAF does not create or extend manufacturer warranties unless specifically stated in writing. Warranty claims are subject to manufacturer review, requirements, limitations, and approval. KGAAF may assist customers with warranty claim information, but final warranty decisions are typically made by the manufacturer.

12. Limitation of Liability

To the fullest extent permitted by law, KGAAF and Kirin Global Supplies are not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost business, labor costs, installation costs, removal costs, replacement costs, project delays, or damage caused by product misuse or installation errors. KGAAF’s liability, if any, shall not exceed the amount paid for the specific product giving rise to the claim.

13. Customer Accounts

Customers may create accounts to place orders, review order history, manage account information, and access website features. You are responsible for maintaining the confidentiality of your account login information and for all activity under your account. If you believe your account has been accessed without authorization, contact KGAAF immediately.

14. Promotional Codes and Discounts

Promotional codes, discounts, and special offers are subject to change, expiration, and restrictions. KGAAF reserves the right to modify or cancel promotions at any time. Discount codes may not apply to all products, brands, freight charges, taxes, special orders, or previously placed orders unless specifically stated.

15. Intellectual Property

All content on KGAAF.com, including text, graphics, logos, images, page layouts, product content, and website design, is owned by or licensed to KGAAF, Kirin Global Supplies, or its suppliers. You may not copy, reproduce, distribute, modify, or use website content for commercial purposes without written permission.

16. Third-Party Links

KGAAF.com may contain links to third-party websites, manufacturer resources, or external services. KGAAF is not responsible for the content, policies, security, or practices of third-party websites.

17. Privacy

Your use of KGAAF.com is also governed by our Privacy Policy. Please review the Privacy Policy to understand how we collect, use, and protect customer information.

18. Errors and Omissions

KGAAF reserves the right to correct any errors, inaccuracies, omissions, or outdated information on the website at any time without prior notice. This includes product descriptions, pricing, availability, shipping information, and promotional details.

19. Governing Law

These Terms & Conditions shall be governed by the laws of the State of Arizona, without regard to conflict of law principles. Any disputes related to these Terms & Conditions, KGAAF.com, or purchases from KGAAF shall be handled in the appropriate courts located in Arizona, unless otherwise required by law.

20. Changes to These Terms

KGAAF may update these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date. Continued use of KGAAF.com after changes are posted means you accept the updated Terms & Conditions.